Frequently Asked Questions

Q. Do I have to order online?
A. NO, you may place your order using snail mail with a check or money order, however your order will not be shipped until your check clears.

Q. Is using my credit card on the internet secure?
A. YES, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone ever seeing your credit card number or information. So it is completely secure. We also are now accepting payment through PAYPAL.

Q. When will you receive your merchandise?
A. All orders are processed within 24-48 hours. If there is any delay in processing your order, we will inform you within hours by e-mail. Your merchandise will be shipped Best Way ground within the lower 48 states and should arrive to you in 7-14 days.

Q. What is our return policy?
A. If you find your Bite Shoes or Bite Sandals do not fit, then send us an e-mail or call for a return authorization number within 30 days. We will be happy to exchange your shoes/sandals or offer 100% credit of the value of the shoes, not including shipping. You will first need an ARN (authorized return number) before returning your merchandise to insure receiving full credit.

Q. How can we get in touch with you?
A. Click here to send us mail or you can call 1-620-249-5817